I felt the surveyors were very professional, listened to our responses, and were quite detail oriented.
The facility visit was excellent! The reviewers were thorough and gave thoughtful suggestions. The process was organized and efficient.
It went really well. The surveyors were great. Easy to communicate with and very explanatory of the process.
APEx has a more reasonable approach to incident coverage for solo rad onc facilities.
Preparing for the program was time consuming but was instrumental in taking our department to a higher level of quality.
We formed 5 teams to work on our APEx accreditation, during the process we have evaluated each of the standards and how that impacts our patient care. This helped us to understand the big picture and embrace the safety culture.
It may seem overwhelming initially, however, once you start the process it is very straightforward.
I greatly appreciated the learning from this process and found the process inviting and more empowering than anything else.
The process, though rigorous, was not intimidating. The staff were prompt in responding to questions, encouraging, transparent and helpful.
The process overall has prompted us to take a closer look at our processes and documentation and collaborate as a team to improve our workflows. It has been well worth the time and effort and I feel it's been a very valuable process.
It hels practices identify weaknesses prior to the review to optimize care.
Going through the process helps to evaluate safety standards and form strong teamwork.
I never thought I or anyone would ever say I enjoyed that site survey. However, I really enjoyed the survey experience. I look forward to continuing to give the best patient care and treatments because I know that APEx helped us do it even better than we were before. Thank you!
Makes the facility aware of shortcomings and areas of improvement. Brings the rad onc team together to work improving aspects of the department.
The process allowed us a vehicle to make changes and additions that we knew were needed and may not have had buy-in from some in the organization otherwise. Many changes were made before the Self-Assessment, but this part of the process identified areas of weakness. Clear verification of transmittal of notes to outside providers was needed. Further clear documentation of time out upon data transmission from CT to TPS. Clarification of need for reporting in incident learning system when time out missed. Specific wording on several P&P documents were made. Rework/relaunch patient satisfaction survey to recover a higher response rate and get more relevant results.
I think the process of doing the self-evaluation before the on-site review was very helpful and allowed us to improve throughout the process. We also implemented some feedback given during the facility visit as well.